UE
How to Fix Samsung Washing Machine Error UE
Error UE (uE) means the machine detected an unbalanced load during the spin cycle. The drum cannot spin at high RPM safely because laundry is lumped to one side.
Updated April 2026 · Cross-referenced with Samsung service manual
What error UE means
Error UE (uE) means the machine detected an unbalanced load during the spin cycle. The drum cannot spin at high RPM safely because laundry is lumped to one side.
Safety first
Step-by-step fix
- 1
Step 1
Pause and wait
Press Pause/Start. Wait 2 minutes for the door lock to release.
- 2
Step 2
Open and redistribute
Open the door. Pull out any bunched-up items (usually bedsheets, jeans, or towels). Spread them evenly around the drum.
Pro tip: If only one heavy item is in the drum (e.g., a single pair of jeans), add a few light items to balance the weight.
- 3
Step 3
Check for overloading
Samsung front-loaders have a max-load rating printed inside the door. If you're above 75% of that rating with heavy fabrics, remove a few items.
- 4
Step 4
Close and resume
Close the door firmly. Press Start. The cycle should resume without UE.
- 5
Step 5
If it recurs
Check the machine is on a level surface. Use a spirit level on top — if it's tilted more than 2°, adjust the feet.
When to call a technician
- • UE appears on every cycle even with evenly distributed small loads
- • You hear banging during spin (likely broken suspension rods)
- • The machine has shifted position on the floor during cycles
Frequently asked questions
Why does my Samsung washing machine keep showing UE?
Usually an uneven load — bunched bedsheets or a single heavy item. Less often, the machine is not level on the floor.
How do I balance a front-load washing machine?
Use a spirit level on top. If tilted, rotate the levelling feet at the bottom corners until level. Lock with the counter-nut.
Can UE damage the machine?
Yes if ignored. Repeated high-RPM attempts with an unbalanced load stresses the suspension and bearings, leading to expensive repairs.